Frequently Asked Questions
- [+] What is a University issued email and how do I get one?
- [+] How can I make sure emails are not blocked or put in my junk folder?
Sign up & log in or out for the first time
- [+] What is academic software?
- [+] What is the difference between educational (academic) versions and retail versions?
- [+] Who can purchase academic software?
- [+] Will we get a legal, licensed copy of the software?
- [+] How do I send my academic verification?
- [+] How will I know if my documentation was accepted?
- [+] Do I need to submit eligibility documents every time I order something?
Academic this, education that
- [+] Should I buy a laptop or a desktop?
- [+] Can I configure the computer anyway I want?
- [+] What kind of software do I need?
- [+] Do I want wireless or wired Internet access?
- [+] Do you have a physical location where I can pick up the products you are selling?
- [+] Can you get products that are not listed on your website?
What do I need, what can you do
- [+] Is there a discount on software and if so, how much?
- [+] How many computers can I install my software on?
- [+] Why must I sign a separate agreement form for some products?
- [+] How many copies of a software title can an individual order?
- [+] Do you sell software upgrades?
- [+] Is educational priced software upgradeable?
- [+] Do you offer software licensing?
- [+] Are there advantages with software licensing?
- [+] Which shipping methods do you offer and do you use FedEx or UPS?
- [+] Can you define your availability & delivery ETA guides?
- [+] Will my products ship the same day I place the order?